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If your order has not been processed yet, in most cases it is possible to cancel or modify the order. Your payment will be fully refunded to your account, or you can change your order. It is important that you contact Customer Support with your question as soon as possible. Some products are excluded from cancellation, for example if a product is made to order.
If the order has already left the warehouse, it is unfortunately not possible to cancel or change your order. In this case, you can use our Return Procedure as described below.
In most cases, consumers can return their purchased products within 14 days after the receipt of the products. If you want to return products, you're invited to follow the Return Procedure.
What to do in the following situations:
You ordered the wrong product.
This can happen, you can follow the Return Procedure.
You want to exchange a product for another product.
If you want to exchange a product, you can use the Return Procedure for the product you want to return and you will receive a credit slip. You can order the new product through our webshop.
You have received a wrong item or the shipment is incomplete.
Please report this to our Customer Support as soon as possible. We will restore our mistake as soon as possible.
The valve does not work properly.
Please look at our Installation and Troubleshooting Documentation, if this does not help, please contact our Customer Support. They will help you as quickly and effectively as possible.
You have received a defective item.
If you have received a defective item, you can use our guarantee procedure.
If you wish to return a product, you are invited to take the following steps:
To (digitally) fill out the return form, you need a recent version of Adobe Reader. Download here the latest version. You can also print the form, complete it and send it by letter post.
Excluded from return are:
Tameson reserves the right to reject returned products or to partly refund the items when the terms and conditions are violated, for example when the period to return the products is exceeded, or when or when the product or packaging of the product is damaged.
When a product does not function properly, please double-check the product documentation and consult the FAQ. If a product is defect, please contact our customer service and we will provide a solution as soon as possible.
We offer 12 months warranty on manufacturing defects for all products we sell through our webshop. Regular wear of parts, or misuse of products is not covered by the warranty. For a detailed description, you can view our Terms and Conditions.